FAQ'S
QUESTIONS FROM OUR CUSTOMERS ABOUT EKCARD
Does the EKCARD need a battery or other power source?
Does the EKCARD need a battery or other power source?
EKCARD is powered by
the electromagnetic signal of the RFID devices it detects, so it doesn’t need its own power source. Other RFID fraud protectors on the market rely
on battery power, which needs to be recharged.
Can I expedite my order?
Can I expedite my order?
We currently do not offer expedited shipping because all of our products are custom made-to-order after each purchase. We are looking into ways to expand our shipping options for you.
How far away does an RFID-enabled credit or debit card need to be from EKCARD before it works for a normal transaction?
How far away does an RFID-enabled credit or debit card need to be from EKCARD before it works for a normal transaction?
Hold your payment card 20cm away
from your EKCARD to use it for legitimate transactions.
Does the EKCARD interfere with mobile phone signals?
Does the EKCARD interfere with mobile phone signals?
EKCARD is designed to
protect cards in its immediate vicinity and will not affect mobile phone signals.
How many cards can EKCARD protect?
How many cards can EKCARD protect?
If EKCARD is placed in the middle of your wallet, all RFID enabled cards will be protected within 4cm of the card, in wallets up to 8cm thick.
Is the EKCard suitable for international travel?
Is the EKCard suitable for international travel?
Absolutely! The EKCard is designed to protect your information wherever you go, making it an ideal travel companion to safeguard your data during international trips.
Where do I get tracking info?
Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out!
Where can I purchase the EKCard ?
Where can I purchase the EKCard ?
The EKCard is available for purchase on our official website or through authorized retailers. Visit our website to find a list of authorized sellers or to place an order directly.
Ordering
What payment methods do you accept?
What payment methods do you accept?
We accept Paypal, Debit and all major Credit Cards , COD , Bank Transfer.
What is your ordering process?
What is your ordering process?
Ordering process is simply 4 quick steps: 1. Select your favorite items and add them to cart
2. Enter your billing and shipping information
3. Select shipping method
4. Checkout
What should I do if I made a mistake on my order?
What should I do if I made a mistake on my order?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns! Email: contact@ekcard.io
How do I apply a coupon code?
How do I apply a coupon code?
Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)
How do I change my order?
How do I change my order?
Email us regarding all changes to an order!
Can I cancel my order?
Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at contact@ekcard.io. with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.
What’s the status of my order?
What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there. Replacements, Exchanges, and Returns
What is your return policy?
What is your return policy?
Please see our Return Policy. For all other requests please email us at contact@ekcard.io. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
What if my order is defective, wrong size, or incorrect product?
What if my order is defective, wrong size, or incorrect product?
Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!
What should I do in case of late or missing refunds?
What should I do in case of late or missing refunds?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@ekcard.io Who will be responsible for shipping fee if I exchange or return an order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.