INTRODUCTION
In this policy, we set out details of the delivery methods, periods, and charges that apply to orders for our products made through our website ekcard.io, or by email contac@ekcard.io.
This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
DELIVERY CHARGES
All orders will be subject to delivery charges as detailed in Section 5.
GEOGRAPHICAL LIMITATIONS
We ship worldwide.
DELIVERY METHODS AND PERIODS
The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
Orders in Morocco are shipped with Amana Mail standard tracked delivery or other tracked delivery partner of our choice and typically arrive in 5 business days, but can take up to 10 business days.
Orders in the US are shipped with Aramex or Amana standard tracked delivery or other tracked delivery partner and typically arrive in 5 business days, but can take up to 10 business days.
Orders in Europe are shipped with Amana Post and typically arrive in 8-15 business days, but can take up to 20 business days.
International orders are shipped with Amana or DHL tracked letter and can take up to 15 business days. The Customs clearance process might cause additional delays.
If you place your order by 6 pm GMT+1 on a working day, these time periods run from the close of business on that day; if you place your order after 6 pm GMT+1 on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed due to fraud screening checks, we will notify you.
DELIVERY CHARGES
Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.
Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country — you may want to contact your local customs office for further information.
DELIVERY TRACKING
Delivery tracking is available in respect of all orders for our products.
To track your delivery, enter the tracking number (which is provided in your shipping confirmation email) into our delivery service provider's website.
COLLECTION
If your products remain undelivered despite our delivery service provider making an attempt to deliver them, the delivery service provider will usually leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
DELIVERY PROBLEMS
If you experience any problems with a delivery, please contact us at contact@ekcard.io.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products, or you may collect your products at the nearest local post office; however, we reserve the right to charge you for the actual costs of re-delivery.
An indicative list of the situations where a failure to deliver will be your fault is set out below:
- you provided the wrong address for delivery;
- there is a mistake in the address for delivery that was provided;
- the address for delivery is not reasonably accessible;
- the address for delivery cannot safely be accessed;